FAQs | Jump to The Stars

Do you accept rentals at parks or beaches?

For parks: There will be an additional $20 fee on top of the rental price. Additionally, as there are parks that don't have electricity, you can rent a generator from us for an additional $80. For beaches: Unfortunately, we can't service beaches due to high winds and sand. The sand may get inside the inflatables, which can cause damage and become a hazard while jumping. Once inflated, bounce houses can also be unsafe in high wind environments.
Are generators included in my rentals?

Generators aren't included in your rentals. To rent a generator, simply request for one. They are $80.
What kind of generators do you have?

Our generators are Predator 3500 Super Quiet Inverter generator. They can comfortably support a jumper for up to 6-7 hours. For more information about our generators, please feel free to reach out to us.
Do you provide insurance or Certificate of Insurance?

As a fully insured company, we are more than happy to provide you a certificate of insurance with no extra charge. Please request for one before your reservation and we will send it over to your email.
What parks do you deliver to?

We deliver to all parks located in the cities of: La Canada Pasadena Sierra Madre Selected parks in: La Crescenta For other parks, please give us a call!
What does the price on the website mean?

The price on our website includes delivery, setup, and takedown. It's also for a 1-day rental, starting when we drop the inflatables off (in consideration of your party's start time) to around 7pm. So, unless it is a park order or you need the inflatable overnight, the price you see is the flat fee for a day of fun! Please note: - For same day rentals: Our latest pickup is around 7pm. If your party ends after 7pm, we kindly ask you to overnight the inflatable for an additional $50. - For park orders: There will be an additional $20 park fee and $80 for a generator as some parks don't provide electricity for inflatables. - For overnight rentals: There will be an additional $50 to overnight the inflatable.
Will there be a deposit?

Yes, we require a $50 non-refundable deposit for each jumper at time of booking.
Do we accept cards or just cash?

The short answer is we take everything! Cash, card, Venmo, or Zelle.
Will there be cleaning or repair fees?

No, unless the bounce houses come back dirty or damaged. If they come back dirty, our cleaning fee ranges from $25 to $250, depending on how severe it is. If they come back damaged, there will be a $300 repair fee.
Can I cancel if it rains or too hot?

If the weather is not cooperating on the day of your reservation, we will be happy to work with you to reschedule your reservation with no extra cost or penalty. Please note as a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. We also will not be able to reimburse or refund due to bad weather after the bounce house has been set up.
Do dry bounce houses get hot in high temperatures?

As bounce houses are made of vinyl, they retain heat when exposed to direct sunlight. Here are some of our recommendations to ensure a pleasant play experience for your kids: When planning your party location, look for areas that have shade. We also always try to find shade to set the bounce houses up when possible. Wipe the bounce houses with wet/cold towels to cool them down, especially the areas that are exposed to direct sunlight. You can also cover the hot areas with towels. Reserve bounce houses that are covered on top, instead of mesh or open-top ones.
When do we drop off and pick up the inflatables?

We will drop off the inflatables in the morning within a 3-hour window, in consideration of your party start time. We will pick up the inflatables after your party ends. Please note for same day rentals, our latest pickup is 7pm. If your party ends after 7pm, we kindly ask you to overnight the inflatable.
Can I rent the unit overnight?

Of course you can! There will be a $50 charge to have your rental overnight. We ask you to turn off the blower and put the blower indoor (so it doesn't get wet). The following day, you can inflate the bounce house again and continue the fun! And don't worry, we will show you how to inflate and deflate the bounce house.
How do I prepare for setups and cleanups?

Please be sure to have a clear delivery path as the bounce houses are bulky and heavy, making them hard to maneuver. Additionally, the bounce houses will need to be 2 feet away from walls, fences, the house, and power/electric lines on top to ensure a safe bounce house experience for your kids. During setups and cleanups, we do require an adult to be present. We will need to charge a $25 re-delivery fee if an adult isn't available when we arrive at the agreed-upon delivery time.
Where do you deliver to?

We deliver fun with no extra costs to the following cities: Alhambra Altadena Arcadia Baldwin Park Duarte Eagle Rock El Monte Glendale La Canada Flintridge La Crescenta-Montrose Monrovia Monterey Park Pasadena Rosemead San Gabriel San Marino Sierra Madre South Pasadena Temple City Contact us for your next bounce house rental!
I don't see my questions here...

If you have additional questions, please feel free to: Call/text us at (949)902-9902 Email sharon@jumptothestars.com Looking forward to hearing from you! :)