FREQUENTLY ASKED QUESTIONS

FAQS

Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas over 15 miles from warehouse locations.  Do to the difficulty of moving equipment up and down stairs (if the delivery includes stairs) we require a fee of $15 for the first stair and $5 for each subsequent stair.

Q. Is a deposit required to reserve your date?
A. Yes. A $25 non-refundable deposit is required.

 

Q. Inclement weather?
A. If the weather is not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. Once the unit is set up we will be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.

 

Q. What Site Preparation is Needed?

Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a redelivery fee will be applied.
 

Q. Does Jump to the Stars have a business license?
A. Yes! We are licensed and insured.

 

Q. How many kids can you have in the Bounce house at a time?
A. Usually around 6 or 7 kids but it really depends on their size. The best way to keep the bounce houses safe is to separate the smaller kids from the bigger kids.

Q. Is the generator included in the rental?
A. No, generators are rented separately. You will need a generator at park settings since there are no outlets.

Q. Are there any cleaning fees?
A. We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day can allow grass to enter by means of their socks. We will not charge for cleaning this. However, since you will receive a list of general rules at the time of setup, any food, drink stains or not following any other listed rule of this nature will result in a minimum $35.00 clean-up fee at the time of pickup. The inflatable will be inspected before its packed up at your location.

Q. What do we do if the inflatable is up and it begins to rain?
A. Unplug the blower and move it out of the rain while you let the inflatable deflate. Once the rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping. The vinyl gets very slippery when wet.

Q. Is it normal to tip the driver?

A. Yes. 10-20 percent is normal.