Frequently Asked Questions
Q. Where are you located?
A. Laguna Niguel, CA
Q. What cities do you deliver to?
A. All Orange County cities and parks. Some cities in Los Angeles, Riverside and San Diego Counties. Delivery fees may apply.
Q. Do you allow for overnight set?
A. Yes, if it is a safe set and all sprinklers are able to be turned off. A $25 over night fee applies.
Q. How far in advance can I reserve my Bounce House or any other rental?
A. The earlier you can make your reservation the better your chance at getting the date you want. We appreciate as much advance notice as possible, but we will always work with you even if it’s a last-minute request.
Q. Is a deposit required to reserve your date?
A. No deposit is required.
Q. How long can I keep the Bounce house or other rentals?
A. The standard length of rental is 4 to 6 hours, however each reservation is given personal attention and we will be as flexible as possible when working with you and your schedule.
Q. Inclement weather?
A. If the weather is not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. Once the unit is set up we will be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.
Q. Do I need to provide anything or do anything special?
A. Jump to the Stars will provide and set up all necessary equipment. The blower motor will need to be located within 50 feet of a standard electrical outlet. An area that has been cleared of any debris or pet droppings will keep the setup process quick and efficient.
Q. Do I need an attendant?
A. There should ALWAYS be someone supervising any inflatable. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, making sure that the children are all of similar size and controlling the behavior of all participants. Jump to the Stars can provide an attendant for an additional charge.
Q. What should I expect on the day of the party? How does the process work?
A. We will deliver and set up the unit at a prearranged time. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If payment has not already been made, it will be due upon setup of the unit. We can not set on sand or sets that have stairs.
Q. Where can I have the Bounce houses setup?
A. A Bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm – grass, concrete, asphalt, and smooth gravel are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used.
Q. How much space is required for setup and proper use of the Bounce house?
A. 18′ x 18′ is more than big enough for the standard Bounce house. Slides require 36 feet by 18 feet. Combos require 36 feet by 18 feet.
Q. How safe are your Bounce houses?
A. All of our Bounce houses are new, clean, and well maintained. It will be necessary for an adult to be in direct supervision of jumpers at all times. By following basic rules all children will be safe and have a great time. If you need someone to stay with the unit to supervise the jumpers, Jump to the Stars can provide an attendant for a minimal cost.
Q. Are the Bounce Houses clean?
A. Yes, We pride ourselves on having clean and sanitized equipment.
Q. Does Jump to the Stars have a business license?
A. Yes! We are licensed, registered, and insured..
Q. How many kids can you have in the Bounce house at a time?
A. Usually around 6 or 7 kids but it really depends on their size. The best way to keep the bounce houses safe is to separate the smaller kids from the bigger kids.
Q. What happens if I need to cancel or reschedule my reservation?
A. Simply give us a call or send us an email within 14 days of your party. If you need to reschedule your reservation we will work with you to choose another day. We do request that you provide us with as much advance notice as possible. The sooner we know about the need to reschedule the more flexible we can be.
Q. Can I use a Bounce House at a park?
A. Absolutely. You will need to reserve the area and get a permit if necessary and fill out all necessary paperwork. Jump to the Stars is licensed and insured for all Orange CountyParks. Please be sure to ask when reserving park space. If a generator is necessary, one from Jump to the Stars will be provided at an additional cost.
Q. What if the inflatable is damaged during my event?
A. If there is a defect in the inflatable, there will be no charge. Depending on the situation, if the inflatable is damaged due to a preventable circumstance.. (example: dog chewed on it, someone cut it with a knife, or sharp object on clothes, or SILLY STRING), then a repair fee will be incurred.
Q. Are there any cleaning fees?
A. We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day, can allow grass to enter by means of their socks. We will not charge for cleaning this. However, since you will receive a list of general rules at the time of setup, any food, drink stains or not following any other listed rule of this nature will result in a minimum $35.00 clean-up fee at the time of pickup. The inflatable will be inspected before its packed up at your location.
Q. Do you have Insurance?
A. Yes, Jump to the Stars is fully insured for general liability coverage. We are only responsible for our own negligence; not yours. This statement in no way implies legal responsibility. In reserving your Bounce house you will be required to sign a rental agreement and “Release and Assumption of Risk” form that lists specific terms and conditions of the rental.
Q. How much should I pay for a bounce house or inflatable?
A. It depends. You get what you pay for – Cheap inflatables cost less and therefore are rented for less. The higher quality inflatables with the latest safety features and better bounce cost more and therefore cost more to rent. If you want the convenience of having someone deliver, setup, give instruction, and remove the inflatable, you will pay more. If you don’t mind giving up your time, effort and gas, there are rental companies that allow the customer to pick up inflatables in their own vehicle, set it up, take it down, fold it up, and drive it back – you will save around $20. Our insurance companies requires all inflatables to be setup by representatives from our company and therefore we do not allow customer pickups.
Q. What are the rules when using a bounce house or inflatable?
A. Generally speaking, no food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wresting/roughhousing, no hanging on the netting, no flips, NO SILLY STRING and NO Sand. We will provide a safety sheet upon arrival.
Q. What do we do if the inflatable is up and it begins to rain?
A. Unplug the blower and move it out of the rain while you let the inflatable deflate. Once the rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping. The vinyl gets very slippery when wet. The kids just want to have fun they do not care if it just rained.
Q. What methods of payment do you accept for rental items?
A. Currently we accept cash, checks, money orders, Visa and MasterCard (credit cards are subject to a 3% surcharge). A $25.00 fee for bad checks will be incurred, in addition to the rental fees and any legal fees.
Q. What time will the rental equipment arrive at my location?
A. Our NORMAL delivery times are 7am to 12 pm. This is our NORMAL delivery window and is not guaranteed in any way. However, if we do realize that we will be later than 12:00 pm, we will try to call and let each customer know as well as to find out what time their particular party starts so that we can try to get to that particular location before the party begins.
Q. What time will the rental equipment be picked up?
A. The pickup of rental equipment starts just before dark to make sure that each customer has the equipment until the end of their party or event. If you do need the equipment picked up before a certain time, please advise the driver at time of delivery. If severe weather is expected in the evening we may call you about early pickup.
Q. When do I have to pay for the rental of the equipment?
A. Payment is due in full on delivery of the rental equipment. Cash, check or Visa/ MasterCard (credit cards subject to a 3% surcharge). If using a credit card payment is required before the event.
Q. Do you ever reduce your prices or offer any type of discounts?
A. Sign up for our newsletter for updates on various discounts.
Q. Why do I have to secure my bounce house with either ground stakes or sandbags?
A. Bounce houses tend to shift when children are jumping inside, securing the unit with either ground stakes or sandbags assures safety for those jumping inside. Securing the bounce house with ground stakes or sandbags also ensures the unit will not be moved by moderate winds.
Q. Is it possible to over-inflate my bounce house?
A. No, you cannot over-inflate your bounce house. Our bounce houses are specifically designed to allow small quantities of air to escape through the seams, preventing over-inflation.
Q. It sounds like their is air leaking from the seams of my bounce house, is this normal?
A. Yes, it is completely normal to have small amounts of air leaking from the seams, this prevents the unit from over-inflating.
Q. What if my yard isn’t large enough to accommodate my bounce house, can I set it up in the driveway/street?
A. Yes, you can set up your bounce house in a driveway/street, but it is up to you to obtain permission from the property owner/municipality. When setting up your bounce house on asphalt/pavement it is absolutely necessary that a tarp be placed under the unit to protect it from damages and you will need to substitute ground stakes for sandbags (sandbags provided by Jump to the Stars).
Q. Can I use my bounce house indoors?
A. Yes, your bounce house can be used indoors but you must make sure the area you intend on using it is large enough to accommodate the unit as well as using sandbags in lieu of ground
stakes to keep the unit from shifting during use.
Q. What is the risk of injury to children using my bounce house?
A. The risk of injury when properly using a bounce house is LOWER than that of your typical
swing-set or play-set. If you have any questions as to what proper use of your bounce house
is, please refer to our Safety Information page.
Q. How many people can use my bounce house at once?
A. The user capacity of each bounce house differs greatly. Please refer to the description of
your bounce house or the Safety Label that is affixed to the front of each unit.
Q. Can parents go in my bounce house to jump with their children?
A. Parents may enter the bounce house to either supervise young children or take pictures but
they should not participate in jumping on the bounce surface. By doing so they are violating
safety procedures and could end up damaging the unit.
Q. Why is adult supervision necessary at all times my bounce house is being used?
A. Adult supervision during operation of your bounce house ensures that children using the
unit do not get injured. Adult supervision also ensures that no one misuses the unit. Miss use
of the unit may result in costly repairs.
Q. What happens if I lose power while children are in the bounce house?
A. Should you experience a loss of power while your bounce house is in use, following the following steps will ensure the safety of the children using your bounce house as well as prevent any damage from occurring to your bounce house:
- have children exit the bounce house in an orderly fashion
- turn power switch on blower motor to the off position
- when power is restored, turn power switch on the blower motor to the on position
- check to make sure stakes/sandbags are holding the unit securely
- allow children to re-enter the bounce house
Q. Will the bounce house damage my lawn?
A. A one day rental of a bounce house will not damage the grass. DO NOT cut your grass a minimum of 2 days before your event. You may be responsible for a cleaning fee if freshly cut grass clippings get in/on the unit.
Q. How long does it take you to setup the bounce house?
A. It will take approximately 15 to 30 minutes to setup a bounce house if the area has been properly prepared and free of debris. Setup time includes reviewing safety procedures with the Operator. We will leave a signed copy of the safety procedures agreement with you.